Our mission is to continually improve our company, our industry and our services. Specialising in repairs, maintenance and reconditioning with quality on site service. Keeping the customers needs as our first priority.
Key Strategies
Understanding the coatings industry and their varying needs is paramount, but understanding these needs and adapting behaviours to suit is only realised when true relationship management practises are put in place:
Our Key customer Ethos:
Our leadeship team fully supports a customer focus.
Our mission statement reflects a customer focus.
Our business strategies place the customer first.
We hire people with competencies that support a customer focus.
We seek feedback from our employees and our customers as to how we can improve.
Our expertise enables us to better serve our customers.
Our complaint process empowers our employees to settle complaints themselves.
We stand behind our goods and services.
We keep our word andare ethical in all of our actions.
We stop what we are doing to assist a customer
If we don't have it in stock, we make every effort to get it.
Core Business Strategies
Developing on our core business stategies allows Technical Tinting Services to focus on our strengths and delivering unmatched service to Coating Industry.
Specialising in:
Excellence in manual tint machine refurbishment.
Excellence in automatic tint machine refurbishment.
Excellence in refurbishment of all brands and models of paint mixers and shakers.
On site servicing of equipment breakdowns.
Schedueled servicing.
Help line phone service.
Timely distribution of equipment.
New store set-ups.
1 point of call for all equipment.
Rep calling around to all stores monthly.
Store audits.
Strive to achieve a 24 hour service call response time.
Provide our customers with after hours service for large jobs to minimise disruption.
Core Competencies
Our core competencies of being a maintenance provider allows us to focus on the areas we demonstrate strength in and our offer is not diluted due to the fact that we are not a manufacturer or a contractor supplier of machines. Our main interest is to keep quality equipment in the field through servicing, a maintenance schedule, keeping in touch with the latest technology, concentrating on training our team to be up to date with the latest innovations and understanding the customer's needs.
Key Outputs
To deliver simplistic, proficient and reliable service.
The 5 critical outputs for Technical Tinting Services are:
