|
Understanding the coatings industry and their varying needs is paramount, but understanding these needs and adapting behaviours to suit is only realised when true relationship management practises are put in place: Our Key customer Ethos: - Our leadeship team fully supports a customer focus.
- Our mission statement reflects a customer focus.
- Our business strategies place the customer first.
- We hire people with competencies that support a customer focus.
- We seek feedback from our employees and our customers as to how we can improve.
- Our expertise enables us to better serve our customers.
- Our complaint process empowers our employees to settle complaints themselves.
- We stand behind our goods and services.
- We keep our word and are ethical in all of our actions.
- We stop what we are doing to assist a customer
- If we don't have it in stock, we make every effort to get it.
|
